I now understand why a client can’t simply get his or her head around the facts and the law, but must personalize everything; why they see it through their version of the truth as opposed to whatever the objective truth might be. It has made me realize that I can no longer simply tell clients “don’t worry, it’ll be okay.” I owe it to clients in preparing them to give evidence not only to help them understand the facts, the law and the process, but also to try to understand their emotions to help put them at ease.
